Frequently Asked Questions

We've Got You, Love 💛

Here are answers to some of the questions we get most often. If you don't find what you're looking for, please reach out — we're always happy to help.

Orders & Shipping

How long does shipping take?

Physical products are lovingly packed and shipped within 2–5 business days. Delivery times vary by location, but most orders arrive within 7–14 business days.

Do you ship internationally?

Yes! FitMuse Wellness ships worldwide because healing has no borders. 🌍 International shipping times may vary.

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.

Digital Products

How do I access my digital downloads?

After your purchase is confirmed, you'll receive an email with a download link. Digital products are available instantly — no waiting, just healing. 📓

Can I get a refund on a digital product?

Because digital products are delivered instantly, we're unable to offer refunds on downloads. However, if you experience any technical issues, please contact us and we'll make it right.

Returns & Exchanges

What is your return policy?

We want you to love everything you receive. If you're not satisfied with a physical product, please contact us within 14 days of delivery and we'll do our best to find a solution that feels good for you.

My item arrived damaged — what do I do?

We're so sorry! Please reach out to us with a photo of the damaged item and we'll send a replacement or issue a refund right away.

Products

Are your candles safe?

Yes! Our Sacred Space Aromatherapy Candles are made with 100% natural soy wax and essential oils. Always burn on a heat-safe surface, keep away from children and pets, and never leave unattended.